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When will the Palm Monorail start operating?
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The Palm Monorail is already operational.
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Can I buy tickets at the station or just online?
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Yes, you can buy tickets at the station as well as online.
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What stations are open? When will they open? (Ex: The Pointe, etc.)
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All of our stations are operational except for The Pointe, which will open in 2021.
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What are the operating times?
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Operating times are from 9am to 10pm, with a time gap of 6 minutes between every departure.
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How much is a one-day ticket?
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One way ticket starts from AED 10 (US $2.70), with an all-day access pass for AED 35 (US $9.50). See Prices.
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What are the different locations that I can go to?
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You can check out the different attractions in Palm Jumerirah here
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Can you give me a discount?
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A 20% discount is offered to Esaad Card & EK Platinum Card (EK & Fly Dubai Staff) holders on single & round trip tickets, as well as single day passes.
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I saw a cheaper price
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The prices are the same online and offline.
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Do you offer discounts for groups or corporates?
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Yes, please send your request to: sales@palmexperience.com
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Do you have mothly or yearly cards or an unlimited day pass?
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Yes, we do! Our day passes start at AED 35. Seasonal, annual and monthly passes will be available soon.
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Do kids get a special price? (Besides the family pass)
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The prices are the same for kids. However, they can receive free entrance if they are 110 cm or less in height.
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Can you explain the services offered?
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Accessibility features for people of determination, bathrooms located at each station, and various convenience stores. WIFI will be launched soon
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Can a customer get a roundtrip from Atlantis to Atlantis?
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Yes! By booking from Atlantis to the Gateway station as a roundtrip.
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Is the parking free at The Palm Gateway Station?
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Monorail users will obtain 3 hours free parking upon ticket validation. AED 10 fee per hour will be applicable following the 3rd hour of free parking.
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Can I bring my bike/scooter on the monorail?
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Yes, you are more than welcome to bring your bike!
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Can I bring my pet on the monorail?
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No, pets are not allowed inside the Monorail.
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What is the time interval/waiting time for each trip?
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The time gap between every departure is 15 minutes.
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What is the total capacity of the monorail per trip?
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It is a maximum of 419 during crush load time.
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How many passengers can ride on the monorail per trip?
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302 passengers can ride the monorail at the normal maximum load time.
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Can I bring a luggage on board?
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Yes, you can.
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Are there any buses from any metro station connecting to the monorail?
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No RTA busses are connected, but the Dubai Tram is the closest one.
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What is the capacity during Covid?
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Your safety always comes first. During current times, the maxium capacity is 200 people.
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Who owns the palm monorail?
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It is owned and managed by Nakheel.
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Can we park in the monorail's parking even if we are not using it?
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Unfortunately, you will not be able to park if you are not using the monorail.
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Is there any special offer on weekends ?
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We don't have any special offers on weekends, but you can benefit from our passes.
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What are the different available passes?
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Daily passes are available. Seasonal, monthly & annual passes will be announced soon.
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Where does the Palm Monorail go?
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From the Palm Gateway station to the Atlantis Aquaventure Waterpark.
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How long is the ride?
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It is approximately 9 minutes long.
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Do you accept debit/credit cards or NOL cards?
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Yes, debit & credit cards are accepted. Soon, riders will be able to use NOL cards.
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Is there handicap/stroller accessibility at the Monorail?
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Yes, there is handicap/stroller accessibility.
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How much is the ticket for each route?
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Tickets for each route start from AED 10.
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Do you give refunds? How can I request a refund?
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Please send an email to:
inquiries@palmmonorail.com
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How do I redeem e-tickets?
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Please show your e-tickets at the ticket counter.
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How do I redeem a voucher?
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Simply visit the customer service desk at the station when you arrive.
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Do the tickets expire?
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Tickets bought for a particular day should be used on that same day.
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How do I use the ticket(s) at the station gates?
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Please show the tickets at the entry gates. Our staff will assist you.
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How do mobile tickets work? Where can I buy them?
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You can buy tickets online through booking.palmmonorail.com, and simply show your e-ticket at the station.
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Can I use Google Pay? Apple Pay?
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Yes, you can!
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Where are the Palm Monorail stations?
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We currently have four stations; the Palm Gateway, Al Ittihad Park, Nakheel Mall, and Atlantis Aquaventure.
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Can I get to the Atlantis Hotel by taking the monorail?
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Yes, you can reach the Atlantis, The Palm by taking the monorail to the Atlantis Aquaventure station.
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Where does the monorail start and end?
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From the Palm Gateway station to Atlantis Aquaventure.
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How can I get to the station? What is the exact location?
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Via the Dubai Tram, taxis, and private transportation.
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Do you have packages for the attractions? (Ex: Monorail tickets and a pass to Atlantis)
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We are launching special packages soon. Stay tuned!
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Is there a point of sale at the Golden Mile station (Al Ittihad Park station)?
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Yes, you can pay by card at all stations.
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Can I use the same Dubai metro card?
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NOL card integration will be available soon.
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What are the different attractions offered at each location?
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Please visit our atractions page: here
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I want to visit The Lost Chambers Aquarium.
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Simply take the Palm Monorail to the Atlantis Aquaventure station. Then exit the station to Atlantis, The Palm, then follow signs to The Lost Chambers Aquarium.
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Are coupons or groupons available?
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You can email us at sales@palmexperience.com for more information.
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How long does it take from one location to the other? (The approximate time per ride).
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The total ride is for 9 minutes and each station ride is around 3 minutes.
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Can I get parking membership at the Palm Monorail?
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Yes, parking memberships are available through different packages.yoo can view:Click
here for more details.